How HR Can Leverage Artificial Intelligence

by | Feb 23, 2023 | Uncategorized

The speed of technological advancements is blinding. ChatGPT, created by Microsoft, is one example that is being touted as an artificial intelligence (AI) trailblazer. For example, ChatGPT is remarkably powerful in its ability to compose information and writings in the style of a human author, lecturer, or blogger of your choosing. Cutting-edge technology like ChatGPT can be beneficial an additive in a company’s human resource (HR) department or create challenges like displacement of employees.1

HR and rewards leaders around the globe are already beginning to strategize its potential impact on the space.  “Rewards is stuck in the past. We’ve been talking about [the need for innovation] for 30 years and our profession is very slow to adopt change, so something like this is a game changer,” said Michael Piker, global DE&I and reward director at Flutter Entertainment, Plc. “It’s an elegant [accelerator] to influence rewards professionals to deliver reward in a different way, and I think it’s really healthy for the profession — it’s about time.” 2

Marta Turba, vice president of content strategy at WorldatWork said, ““The real advantage is that AI has the power to free up valuable time for higher level work, enabling us to focus on strategic decision making and program design. Ultimately, this tool may help elevate the role of HR and rewards in the organization.”2 

ChatGPT’s powerful processing of information and artificial creativity is undisputedly an asset for many venues within an HR department. Below are just a few examples of potential uses of this cutting-edge technology:2

  • Report Generation & Market Analysis
  • Parsing of Data (think resumes & recruiting)
  • Employee Communications
  • Presentations & Training Materials
  • Planning & Writing Job Descriptions
  • Standard Operating Procedures
  • Customer Service Support

AI is the future of computing because it is designed to be self-evolving and self-learning. As this technology grows, so do potential implications in the workplace like:3

  • Develop Recruiting Strategies
  • Walk through the H-1B Process
  • Write Full HR Policies
  • Write Job Descriptions & Identify Best Candidates from Submissions
  • Create Online Training Modules & Report Back Strengths and Weaknesses

Some theorize it could reduce the need for transactional HR roles. Does that mean certain HR jobs vulnerable to this new technology? The first victims of any technological advancements are those with less defined skills and accompanying education. An example is internal recruiters for a company, because software like ChatGPT could become the artificial recruiter able to process numerous resumes accurately and then choose the best candidate without human bias.4

One should take heart because the current consensus is humans should have the final say surrounding responsibilities such as business plans and allocation of resources. Hopefully, for the future of humans, the human mind will remain the most complex, creative, and intuitive tool available to an employer.4

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