Telehealth in Modern HR Strategies

by | Sep 14, 2023 | HR Trends

In recent years, telehealth has rapidly evolved from a niche concept to a mainstream healthcare delivery method, reshaping the way individuals access medical services and significantly impacting various sectors, including human resources. The integration of telehealth into HR strategies has brought about numerous benefits, ranging from improved employee well-being to increased flexibility and cost savings.

Telehealth: A Rapidly Evolving Landscape

The COVID-19 pandemic was the main reason for a widespread adoption of telehealth services. The need for remote medical consultations and the imperative to minimize in-person interactions led to a surge in telehealth utilization. According to Forbes Tech Council, telehealth has transitioned from being a pandemic-driven solution to becoming an integral part of mainstream healthcare delivery [1]. The ease of access, reduced wait times, and convenience associated with virtual visits have contributed to its growing popularity.

Implications for HR Strategies

A report from the CDC’s National Health Interview Survey indicates that 43.8% of adults in the United States used telehealth services in 2022, a significant increase from previous years [2]. By integrating telehealth into their benefits packages, companies can provide employees with a convenient way to address their healthcare needs promptly. This can lead to increased job satisfaction and reduced absenteeism, ultimately contributing to a healthier and more productive workforce.

Mental Health Support

The COVID-19 pandemic shed light on the importance of mental health, prompting increased investments in mental health services. The New York Times reported that mental health spending has surged in recent times, highlighting the need for accessible and effective solutions [3]. Telehealth platforms offer a confidential and convenient means for employees to seek mental health support without the stigma often associated with traditional in-person visits. HR departments can collaborate with telehealth providers to offer a range of mental health resources, promoting a supportive and inclusive work environment.

Flexibility and Work-Life Balance

Telehealth aligns with the growing demand for workplace flexibility. Employees appreciate the ability to schedule medical appointments without disrupting their workday. Cleveland Clinic’s insights on virtual doctor visits reveal that telehealth can save both time and effort, as there’s no need to commute to a medical facility and wait for an appointment [4]. HR policies that encourage telehealth utilization can improve work-life balance and increase employee job satisfaction.


Telehealth can yield significant cost savings. The Centers for Medicare & Medicaid Services (CMS) have recognized the cost-effectiveness of telehealth services, especially in times of public health emergencies like the COVID-19 pandemic [5]. Companies can achieve substantial cost savings by reducing the need for physical infrastructure and minimizing the time employees spend away from work for medical appointments.

Telehealth’s integration into HR strategies is transforming the way employees access healthcare and shaping modern workplace dynamics. The evolution of telehealth from a pandemic response to a permanent fixture underscores its potential to enhance employee well-being, foster mental health support, promote flexibility, and drive cost-efficiency. As companies continue to adapt to the changing landscape of healthcare delivery, embracing telehealth as a cornerstone of HR strategies is likely to yield positive outcomes for both employees and employers.

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